National HVAC Facility Management
How do you determine great performance?
The world of HVAC facilities management has many players. There are dispatchers,
brokers, and service alliances. Even equipment manufacturers and utilities
claim to do it. With so many different approaches to the same task, which
one is the best? And how do you measure the performance of the various
At Engineering Excellence, we’re not a broker, call center, service
alliance, utility or equipment manufacturer. We’re an actual HVAC
and Facilities Service Provider. We’re made up of engineers, mechanical
professionals, and information technology managers that bring a truly
integrated approach to facilities management.
As enthused as we are about the unique mix of disciplines we bring to
the table, ultimately we have to answer these questions: What’s
the real deliverable? And how do you measure great facilities management
We’ve identified three "must-haves" that act as a guide
for evaluating great facilities management performance:
3. Cost Savings
Information is Power. You Need It.
Getting the work done well isn’t enough anymore. If you want
to continually improve and proactively plan, you’ll need information.
Ask yourself one simple question, "How
will they deliver information that helps me reduce costs and be more
productive in the future?"
Efficiency Yields Productivity
Great facilities management is about efficiency. And efficiency yields
productivity. "Are you (or will you be) more productive because
of the facility management service provider?" Make them show you
how. Make them prove it.
It’s All About Reducing
The whole is greater than the sum of its parts. You’re managing
maintenance, repairs, new equipment purchases, and energy costs. Does
your provider have a system for yielding a solution that is greater than
the sum of its parts? The big picture is "total cost" – not
individual services. Make them show you a solution that impacts bottom
Quality Service Validation
To guarantee consistent performance in any rural or cosmopolitan area
across the U.S., you have to have a time-proven model. We do. Our national
service provider network allows us to guarantee an unheard-of claim of less
than one hour drive time anywhere in the U.S. We also assure that
providers in our network perform to an established standard of quality.
We validate results with an intricate cross checking routine, review,
and assessment. The technical review by your assigned Engineering
Excellence service manager is supported by our proprietary Intellitrak™ Management
System -- which contains service and repair histories broken-down to
individual HVAC units and individual technicians. Intellitrak™ looks
for variances in expected performance that allow us rate our technicians
based on the work they perform. It’s a system that really works.
How much savings can result? Click
here to contact our representative for a demonstration
and list of outsourcing services.