A New Vision for National HVAC Facility Management How do you guarantee great performance? It’s all about Accountability & Information HVAC facilities management is our core competency. We’re not just a dispatching service, or a service broker. We are not a manufacturer, utility or alliance. Think of us as an integrated extension of your facilities management team. Our objective is clear: to manage and lower total costs for maintenance, service, energy consumption, and capital to replace your existing HVAC assets. And we do it by consistently exceeding industry performance standards in every geographical area of the United States. Every phone call we receive begins a systematic chain of events that has been custom-designed for each client. Every action, or discovery is immediately logged into our Intellitrak™ Service Management System as an integrated part of the work order process. This assures that whether we are managing the repair of a rooftop, executing a maintenance inspection or engineering a building optimization, all of our efforts on your behalf are documented and reported, costs categorized and details managed to give you peace of mind and results in line with your facility objectives. Our Service Management Center mission is call avoidance. The efficiencies of our system literally pay for the cost of the service. When a call or response is initiated, our team initiates a protocol designed to eliminate unnecessary service calls. The Intellitrak™ Service Management System automatically reviews factors like the manufacturer’s first-year warranty, other service warranties, outstanding quotes, the possibility of a redundant service call, as well as identical problems with a particular unit. In many cases, the detailed service records from our Intellitrak System, coupled with the expertise of our call managers allow us to diagnose and avoid unnecessary service calls, solving the problem right over the phone. In every case, you can be assured that the industry’s foremost system for “call avoidance” is working for you -- managing the cost of day-to-day service, driving validation of work performed, and delivering the information you need in a timely fashion.   Our Service Management Center is also about accessing service information via e-mailed reports or through the web. Imagine having “accurate” information at your fingertips stored for your view via our web-based Intellitrak System. Get answers to questions like: Was my store serviced? If so, when? Are there recommendations for me to approve with an assigned budget? Or, you can access information like: the number of rooftop units in your chain that are more than 10 years old, or drill down into individual HVAC unit profiles. You can even have custom reports generated based on your desired parameters. If you’re doing capital equipment planning, we provide tonnage and advancing age of equipment information and service plans documentation of your systems. With Intellitrak™, you’ll get the information you need to make the critical decisions that drive down your operating costs.