Administrative and Technical Management Services
Billing consolidation, purchasing control, work order processing,
quote repair processing and technical oversight. They sound so simple
until you do it.
The adminstrative management of multiple tasks is something every
retail organization does – the only question is how well is
it being done? Finding, screening, motivating, and managing hundreds
of contractors, across multiple time zones to meet consistent invoicing,
purchasing, dispatching, and quoting requirements is no easy task,
Delivering these services to you with uniformity and simplicity
for decision-making is what we do best. Efficiency and cost savings
are our deliverable and the payback can be seen in fewer man hours,
lower payroll, and increased productivity.
Our business is making the complex, managable – allowing
you to focus your time and financial resources on what you do best
. . . retailing. Here’s how we help you do that:
Consolidated Billing Services
We provide consolidated billing -- gathering our service provider
invoices, processing them, and posting them for your weekly review.
Every invoice is scrutinized for accuracy. No need for you to call
to ask for back up, a signature, a break out of labor and materials,
model and serial number – we handle it all for you. Invoices
are checked to prevent duplication, and billing of warranty concerns.
True savings. Now that’s what we call a well managed process.
Everything we do for clients is documented. And if you have a
question or problem with a particular charge, our “open book”
policy allows you to trace work orders, descriptions, as well as
documentation and service provider invoices for each job. That’s
important because you need to know that the price you’re paying
is accurate and fair – and the work is actually being done
Managing HVAC Services: what should it cost to perform a repair,
or even to trouble shoot a no cooling call? Our typical service
management professional has more than 30 years technical experience,
and is backed by IntellitrakTM. With purchasing control from Engineering
Excellence, costs are managed, and overages are negotiated on your
behalf behind the scenes without you ever having to get involved.
Now don’t you have better things to do with your time?
Work Order and Repair Quote Processing
It’s one half technology, the other half know-how. That’s
if you’ve grown up in the HVAC business. Our service managers
We also invested in developing a proprietary system called Intellitrak™
so you wouldn’t have to. All work orders and technical concerns
are brought to the attention of your assigned service manager. That's
why all of your work order history and status of pending quotes
are posted for your approval or review via the Internet. Aren’t
you glad you didn’t have to go to all the trouble of developing
software and systems? Leave it to us. That’s what we do best.
Let’s talk savings. Service provider quotes are managed on
a “not to exceed basis”, and with our methodology for
technical supervision of quoted repairs above predetermined thresholds
we automatically provide additional options for you to consider.
Isn't it nice to know you have a dedicated HVAC service manager
-- who is just a phone call or email away -- servicing your account?
Business decisions made easy. Your savings may be even greater
than you realize, Curious? Ask
Management "by Exception" Reporting
How would you like to immediately put your finger on problem stores
in your portfolio? Variance analysis saves you time and allows
us to correct problem stores and extraneous costs — fast!
Excessive service in a quarter could be a result of obsolescent
the level of maintenance, system design issues, or the quality
of the services provided by the technician. Whatever the reason,
we consult with you to correct the problem and manage costs to
budget, "keeping the genie in the bottle." It's all part of faciltities
management made easy through Engineering Excellence.
Service Cost Trending Analysis
Experience has shown that a comprehensive maintenance program
will reduce service repair costs over time. We track both maintenance
and repairs costs -- store by store -- and provide a trending analysis
each year for your entire fleet. The results have been impressive
for our clients.
Click here to
contact us for details.