Who Trusts Us for HVAC/R and Facility Service Needs? National & regional chain stores, multi-location business owners, and facility managers from coast to coast trust Engineering Excellence. For more information, check out the customers we’re serving and explore some of our client success stories. Consistent quality service and solid customer relationships lead Engineering Excellence, Inc. into new territory...literally One of the organizational and service features that set Engineering Excellence, Inc. apart -- our national network of continually certified service affiliates -- were originally formed in response to a customer's request for national service. The customer, DSW Shoe Warehouse, was expanding and wanted to take Engineering Excellence, Inc.'s consistent quality service on the road with them. That was in 1996.  Moving north with Linens 'n Things And now, a new customer -- Linens 'n Things, a leading provider of products for the home with more than 500 stores in 45 states, has asked us to grow with them. Their request stems from our relationship providing HVAC facilities management services throughout the U.S. This time the new territory is Canada, where Linens 'n Things operates 28 stores in the country's major population centers. Following the same selection and certification process that built our existing U.S. network of more than 700 affiliates, Engineering Excellence, Inc. now has in place 22 Canadian service providers.   We seek fellow service contractors who share our passion for providing quality service and value, have the equipment and personnel to meet our service commitment, and have a high level of technical expertise and training to ensure quality results. •  Effective June of 2005, we will be on the ground and ready to serve in five Canadian provinces: British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. Already, other Engineering Excellence, Inc. customers with locations in Canada have shown an interest in expanding our relationships northward. Engineering Excellence, Inc. wishes to express appreciation for the support of our customers in asking us to expand our partnerships northward. Elder Beerman: Planned Unit Replacements Elder-Beerman realized that outsourcing their facility maintenance and implementing a comprehensive strategy for planned unit replacements would help them improve their bottom line. Elder-Beerman Stores Corporation is a Midwest retailer and a division of Bon-Ton Department Stores, Inc. They faced major facilities management challenges three years ago. "Back then, both internal and external costs were too high..." (more) Borders: A Comprehensive Maintenance Program Borders knows what they want -- "a comprehensive maintenance program aimed at meeting our service objectives within our budget." Find out how the Engineering Excellence, Inc. preventive maintenance plan helped them realize their goals. (more)     PNC Tower With over 42 floors to maintain in the downtown Cincinnati PNC Tower, Ben Hucker, Chief Engineer of S.N. Phelps Realty Company, has relied on Engineering Excellence, Inc. for the last 20 years to maintain HVAC/R equipment and handle their equipment replacement. Ben states that "If they see something that is costing their clients money, they tell them." (more - download PDF)             Meet one of our experts Ann E. Moran, C.E.M. Senior Account Manager, National Accounts   As a Quality Engineer and a Certified Energy Manager (CEM) Ann provides quality systems support to the planning group for Engineering Excellence, Inc. Ann analyzes the selected processes and systems to provide data to ensure projects comply with Engineering Excellence, Inc.’s TQM standards. She provides consultation to successful national retailers struggling with minimizing costs while assuring comfort, and who are frustrated with lack of communication and validated timely feedback. Her core specialties include customization of HVAC maintenance programs with application of time studies to manager the mix of total costs associated between the balance of PM, repair, energy and construction. She is an advisor to Cincinnati State University’s Electrical-Mechanical Department and provided curriculum for their 2 year HVAC degree program. Prior to her history at Engineering Excellence, Ann was Director of Supplier Certification Program and a Quality Control Engineer with Lincoln Electric. Contact Ann Moran at (800) 845-4839 or email amoran@engineeringexcellence.com